Ken's Auto Center 9555 Black Mountain Rd
Suite F & G San Diego, CA 92126 858-578-8200

CODE OF ETHICS

KEN'S AUTO CENTER

To perform high quality repair service at a fair and just price.
To have a sense of personal obligation to each customer.
To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
To notify the customer if appointments or completion promises cannot be kept.

OUR REVIEWS

(117 Reviews)

I don’t leave reviews, but Ken’s Auto went above and beyond. Absolutely a place and people you can trust. Our car was totaled by an uninsured driver. Took a Volvo to Ken’s for a pre-purchase inspection. They did not know me. I was not an established customer. In fact, live out of state. They made time quickly, advised against it, gave me lots of input regarding other potential cars, and when that didn’t work, located a car that did, found a new engine, new tires, etc., got it ready on a time crunch for a cross-state road trip. It handled beautifully. I wish I lived locally so I could continue to take my cars there. Best auto shop experience, hands down. Thank you!

Brigetta Norlander, 03/09/2025